Support

Questions, problems or ideas: vasiliib547@gmail.com. We usually answer within two working days.

The app can’t find my TV

• Make sure the iPhone and the TV are on the same Wi-Fi network (not a guest network, not mobile data, no VPN).
• Allow “Local Network” for Zelmivo: iPhone Settings → Privacy & Security → Local Network.
• Turn the TV on and wait a minute after it starts, then pull down to scan again.
• Still nothing? Use “Add by IP address”. The TV shows its IP address in its network settings.

The TV asks for permission or shows a code

That happens once. Accept the request on the TV with its own remote, or type the code shown on the TV into the app. Samsung, LG and Vizio ask for permission; Android TV, Google TV and Fire TV show a code.

Turning the TV on from the phone

Turning on works on TVs that support Wake-on-LAN and only after the app has connected to the TV at least once while it was on. On LG TVs enable “Turn on via Wi-Fi” (Settings → General → Devices → External Devices → TV On With Mobile). If “Turn on” isn’t offered, switch the TV on with its own remote.

Which TVs are supported?

Roku players and Roku TVs, Samsung smart TVs (Tizen, 2016 and newer), LG webOS TVs, Fire TV devices and Fire TV sets, Android TV / Google TV, and Vizio SmartCast TVs. The TV must be connected to your home network. Infrared-only TVs are not supported.

Zelmivo Pro, purchases and refunds

• Restore a purchase: open the Pro screen in the app and tap “Restore purchases”.
• Cancel a subscription: iPhone Settings → your name → Subscriptions.
• Refunds are handled by Apple: reportaproblem.apple.com.